服务条款

Welcome to KM Pet Supply. This website is operated by KM Pet Supply and is intended for B2B wholesale, OEM, ODM, and private label pet product inquiries.

By using this website, submitting an inquiry, requesting samples, or communicating with us for product development or bulk orders, you agree to the following terms.

B2B Inquiry Website

This website is mainly used as a product showroom and business inquiry platform. Product information, images, specifications, materials, colors, packaging options, and prices shown on the website are for reference only. Final product details, quotations, MOQ, lead time, payment terms, shipping method, and packaging requirements will be confirmed separately in writing.

Quotations and Orders

All quotations are based on the confirmed product specifications, order quantity, customization requirements, packaging details, shipping terms, and raw material costs at the time of quotation. A quotation does not become a confirmed order until both parties agree in writing and the required payment or deposit has been received.

OEM and ODM Customization

We support OEM and ODM customization, including product design, material selection, color customization, logo application, packaging, labels, and private label solutions. Customers are responsible for ensuring that any logos, trademarks, designs, artwork, brand names, or packaging materials provided to us do not infringe the rights of any third party.

Samples and Bulk Production

Samples may be provided for evaluation before bulk production. Bulk production will follow the confirmed sample, approved artwork, and written order specifications. Small variations in color, material texture, product size, or packaging may occur due to production processes, material batches, screen displays, and manual measurement.

Payment Terms

Payment terms will be confirmed before order production. For customized or bulk orders, production may require a deposit before starting and balance payment before shipment unless otherwise agreed in writing.

Shipping and Delivery

Shipping method, delivery time, trade terms, and freight costs will be confirmed according to the order details and destination. Delivery times are estimates and may be affected by production schedules, customs clearance, courier delays, weather, holidays, or other factors outside our control.

Product Use

Customers are responsible for checking whether the products are suitable for their market, sales channel, local regulations, labeling requirements, and end-user applications. Product descriptions on this website are for general reference and should not be considered a legal or regulatory guarantee.

Website Content

All product images, text, designs, layout, and other website content are for business presentation purposes. Unauthorized copying, reproduction, distribution, or commercial use of our website content is not permitted without written approval.

Limitation of Liability

To the maximum extent permitted by law, KM Pet Supply shall not be liable for indirect, incidental, special, or consequential losses arising from the use of this website, product inquiries, delayed communication, shipping delays, or business decisions made based on website information.